Return Policy

Thank you for shopping at thebohomuse!
If you are not completely satisfied with your purchase, you can contact us at support@thebohomuse.com. We will try our best to accommodate your request.

Returns & Exchanges

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 20 days of receipt for most items in new condition .

1. You have 20 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 20 days of delivery.

2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear.

3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

4. Items with non-returnable marks and free gifts cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-thebohomuse products .

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

 

Returns (if applicable)

customer will be informed of the return shipment cost (estimates may be given based on the our own costs in shipping to customers)


Refunds (if applicable)

Once your return is received and inspected, we will send you an email informing you that we have received your returned item. We also inform you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or to your original payment method, within a given period.


Late Repayment Or Missing (if applicable)

If you have not received a refund, first check your bank account.

Then contact your credit card company, it may take some time before your refund officially released. Then, contact your bank. There is often a bit of processing time before a refund is posted. If you've done all this and you still have not received your refund, please contact us at support@thebohomuse.com


Please contact our customer support@thebohomuse.com to get the address returned.